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Activate automates and delegates common IT tasks to business users, allowing them to request and approve IT services online that would normally require a service desk call or other specialist support. In doing so it frees up service desk and IT department resources to concentrate on more strategic projects.
User self-service functions range from simple tasks such as setting up a new user, password resets and management of groups lists, to sophisticated user self-provisioning of hardware and software deployment.
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Now implemented by significant organizations such as FICO, Telecom New Zealand, Fonterra and The Auckland District Health Board, Activate is a proven product, with a proven ROI. Built on a Microsoft platform, Activate is fast and easy to implement and maintain, typically recovering its costs within six months.
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“Activate delivers around 80 percent of the benefits of high-end identity management systems at a fraction of the price. Through a combination of automation, delegation and self-service functionality, Activate’s web-based solution greatly improves workflow and provisioning processes.”
Shaun Blackmore
CEO, Activate
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Activate’s modular design enables each customer to select the functionality that represents the greatest value for them – and to implement their own highly-customised solution within days.
Around half of the traditional IT helpdesk requests can typically be handled directly by individual users or their managers, releasing helpdesk resources and avoiding user frustration over delays in setting up new accounts and provisioning with software applications and other resources.
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Activate’s robust workflow processes allow for easy customisation according to individual customer needs and ensure that correct procedures are followed at all times – building in consistency and security.
Activate pricing is set at a level which makes its purchase non-controversial, with the benefits and savings clearly demonstrable prior to purchase, and with implementation fast, easy and non-disruptive to existing systems and processes.