The following complex processes are fully automated from User Request, through to business approval and finally fully automated in the environment.
Rename user
Activate provides a standard workflow that ensures the process is completed in a logical manner providing advanced notification of the change to the user.
- Rename User
- Add additional SMTP email address
- Rename home drives and home shares
Move User
The move user process handles the move of users between Roles within the Activate system. Roles are typically defined for Departments, Locations and other Business Roles. Moving Users between these Roles may perform the following actions.
- Add User to new Groups and Services based on the new Role
- Remove User from old Groups and Services that are user is no longer entitled to
- Move the Users home drive based on Organizational rules
- Move the Users profile drive based on Organizational rules
- Move the Users Exchange mailbox to a new mailstore
- Move the Users Terminal Service Home or Profile information
Delete and Archive User
SOX and other audit requirements mean that user must be deleted promptly but recording keeping requirements mean that the User information must be available well after the user has departed the organization. The Activate Delete and Archive process will process the user through a formal termination process including the follow steps.
- Disable the Account immediately
- Wait a specified standdown period - often 7 days
- Move the Account to the 'Disabled Users OU'
- Remove all Services from the Account. (Requires the Services Module)
- Remove all groups and archive group membership
- Archive the Users Mailbox
- Archive the Users Home Drive
- Wait a further 60 days
- Permenantly delete the account