Self Service is one of the corner stone tenants of the Activate product suite. Allowing users to perform tasks that they would normally have to rely on IT support.
For the users this means that they get their request fulfilled faster, instead of waiting for days they can do things themselves while saving them time on the phone to the service desk or filling out a paper form.
IT resources that previously have been doing mundane administrative tasks can instead be redeployed to adding value to the business.
Automation of approvals and implementation of these requests into the backend systems means that corporate policy and audit requirements are automatically enforces without burdening the business or IT with their implementation.
Click here for more information on Activate Products for Self Service.