F.A.Q.
Have a Question?
Browse our FAQ for answers to anything you might ask
General
How is Activate licensed?
Activate is licensed by 'Managed Accounts'. This is all user accounts that are managed by Activate in any connected directory - including Active Directory, Azure etc.
Does Activate produce a Software as a Service solution?
Activate provides a subscription based license model, however, we do not currently provide a full Software as a Service solution. Installing Activate into the customers private or public cloud makes it much easier to integrate with all of the systems that Activate manages.
How long does implementation take?
Activate provides out of the box industry best practice implementations for all products. These can be implemented quickly and customized if required. The total length of time depends upon the overall solution design and the complexity of the environment.
Identity Management
I have an existing Identity Management system why do I need Activate?
Activate manages the entire user's IT environment, whereas an Identity Management system generally just focuses on Identity and Access. Activate also manages the actual resources like Distribution Lists, Folders, Teams and Software deployment that Identity Management systems do not.
Can you connect to my HRIS system?
Activate's connector technology makes it quick and easy to connect to any HRIS system. We have pre-built connectors for many common systems.
Can you integrate with my Line of Business App?
We are experts in managing access to Line of Business Applications and have pre-built connectors for many.
Service Management
Does Activate do Ticketing?
Activate's connector technology makes it easy to connect to any Service Desk ITSM product. We have pre-built connectors for many common systems and integrate to simplify ticketing for end users.
How do I integrate my Service Desk product with Activate?
We have connectors for most common enterprise Service Desk products, including ServiceNow, Cherwell, BMC Remedy, CA etc. The connectors can create tickets or requests and wait for the ticket to 'close' before continuing with the rest of the automated processes.
What is the difference between an Activate Service and an ITSM Service Request?
Activate Services are fully functional end to end services where Activate manages the entire life-cycle of the Service. They can be assigned as defaults on roles, and users can view and update their services quickly and easily. In comparison, an ITSM service request is a single transactional request.