End User Self Service

Self Service is the cornerstone of the Activate product suite. For business users, this means that they get what they need done faster. Instead of waiting for days they can do things themselves through Activate without spending time on the phone or filling out a form for someone in IT to action. IT resources that previously have been doing mundane administrative tasks, can be redeployed adding value to the business. Activate will automate approvals and automatically action any changes required. This means that corporate policy and audit requirements are automatically enforced without burdening the Business or IT.

  • Reduce Calls to the Service Desk

    Self Service means that calls that once required a person on the phone to take are handled quickly and efficiently online
  • Improve End User Satisfaction

    Users can quickly and easily see what they have and action any changes they require
  • End User Focused

    Activate is not an administration tool or Service Desk product offering “some” automation. It is written from the ground up as a self service portal for end users and offers a truly user focused experience

  • Easy to Find what you need

    Activates full search capability and intuitive interface makes finding what you need quick and easy

Integrated Self Service Portal

The Activate Self Service portal is tightly integrated with Activate Security and its MetaDatabase.
  • Customisable branding and stylesheets
  • Integrated Security where Users can only see actions and objects that they have permission to action
  • Full integrated Approval and Notifications
  • Ribbon based toolbars to show users what options they have

Instant Enterprise Search

The Activate Self Service uses Lucene.NET to provide instant full text search and indexing of the entire Enterprise environment managed by Activate, and can search for the following:
  • Activate Service Catalogue Items
  • Activate Objects such as Knowledge Base Articles and Job Numbers
  • Active Directory Objects - Users, Contacts, Groups, Computers
  • Shared Folders
  • Distribution Lists
  • Microsoft Teams
  • Shared Mailboxes
  • Software and System Access
  • SharePoint Sites and Lists
  • Cloud Folder information from OneDrive/Dropbox etc.

Features

Simple Customisable Home Page

The Activate homepage is designed to be simple and easy to use. It gives an overview of the different options and makes it easy for users to search for what they need

Fast Instant Search

Users can quickly and easily search for the things they need. They can search for Service Catalogue Items, Shared Folders, Distribution Lists, Microsoft Teams and any other items in Activate. Business Users familiar with Google can quickly and easily find things in Activate

Online Catalogue

Activates online catalogue allows users to manage anything from Software and Hardware requests, through to Password Resets and Distribution List access