Self Service is the cornerstone of the Activate product suite. For business users, this means that they get what they need done faster. Instead of waiting for days they can do things themselves through Activate without spending time on the phone or filling out a form for someone in IT to action. IT resources that previously have been doing mundane administrative tasks, can be redeployed adding value to the business. Activate will automate approvals and automatically action any changes required. This means that corporate policy and audit requirements are automatically enforced without burdening the Business or IT.
Activate is not an administration tool or Service Desk product offering “some” automation. It is written from the ground up as a self service portal for end users and offers a truly user focused experience
The Activate homepage is designed to be simple and easy to use. It gives an overview of the different options and makes it easy for users to search for what they need
Users can quickly and easily search for the things they need. They can search for Service Catalogue Items, Shared Folders, Distribution Lists, Microsoft Teams and any other items in Activate. Business Users familiar with Google can quickly and easily find things in Activate
Activates online catalogue allows users to manage anything from Software and Hardware requests, through to Password Resets and Distribution List access
