End User Self Service
Self Service is the cornerstone of the Activate product suite. For business users, this means that they get what they need done faster. Instead of waiting for days they can do things themselves through Activate without spending time on the phone or filling out a form for someone in IT to action. IT resources that previously have been doing mundane administrative tasks, can be redeployed adding value to the business. Activate will automate approvals and automatically action any changes required. This means that corporate policy and audit requirements are automatically enforced without burdening the Business or IT.
Integrated Self Service Portal
The Activate Self Service portal is tightly integrated with Activate Security and its MetaDatabase.
- Customisable branding and stylesheets
- Integrated Security where Users can only see actions and objects that they have permission to action
- Full integrated Approval and Notifications
- Ribbon based toolbars to show users what options they have
Instant Enterprise Search
The Activate Self Service uses Lucene.NET to provide instant full text search and indexing of the entire Enterprise environment managed by Activate, and can search for the following:
- Activate Service Catalogue Items
- Activate Objects such as Knowledge Base Articles and Job Numbers
- Active Directory Objects - Users, Contacts, Groups, Computers
- Shared Folders
- Distribution Lists
- Microsoft Teams
- Shared Mailboxes
- Software and System Access
- SharePoint Sites and Lists
- Cloud Folder information from OneDrive/Dropbox etc.
Features
Simple Customisable Home Page
The Activate homepage is designed to be simple and easy to use. It gives an overview of the different options and makes it easy for users to search for what they need
Fast Instant Search
Users can quickly and easily search for the things they need. They can search for Service Catalogue Items, Shared Folders, Distribution Lists, Microsoft Teams and any other items in Activate. Business Users familiar with Google can quickly and easily find things in Activate
Online Catalogue
Activates online catalogue allows users to manage anything from Software and Hardware requests, through to Password Resets and Distribution List access